Usage briefing for claims and operations staff

A one-day working session that teaches supervisors how to read last month’s unfinished self-service tasks without waiting for an outside review.

Duration

One working day

Where we work

Your meeting room in Penang, Klang Valley, or Johor

Fee basis

RM 3,200 per day, up to twelve people

For

Claims supervisors, contact-centre coaches, and the screen owners

Some floors already have the numbers and no shared way to talk about them. This briefing uses your own last-month extract — unfinished claims, failed logins, photo rejections — and walks a small group through what those lines mean on a real journey.

The day is not a lecture about “digital.” It is a working table: printouts, a staff handset with the live app, and a set of questions supervisors can repeat every month. We leave a one-page reading order, not a thick pack.

Maximum twelve people so that the claims supervisor who still takes overflow calls can speak. Extra days for a second shift or a second language group are billed at the same day rate. Ask the George Town desk for the next open Thursday.